Coordinate large support teams, centralise conversations, and automate business customer communication all within a unified inbox.
Enable seamless customer communication across SMS, WhatsApp, Live Chat, and Messenger.
Send direct, internal, and private messages to the right team agent within the same conversation window without notifying customers.
Route customer queries to the appropriate teams for handling.
Privately message agents within customer conversations.
You can free text to customer’s or utilise Templates for pre-defined messaging, ensuring your brand messaging is consistent.
Create messaging Templates to be used across all channels.
Personalise messages with custom details.
Your team can get access to customer profiles to learn more about the customer they’re talking to.
Access and manage customer information.
Archive and share customer conversation history within the team.
Track conversation stats, outbound messages, conversation response time, and Team Leaderboard.
Centralise and oversee message stats and team performance.
Monitor delivery rates for better message tracking.
Easily shift conversations to your customers' preferred messaging channels.
Sign up today and discover how Inbox features can help you create great customer communication experiences.
Supports seamless integration with today's top platforms, with more on the horizon!
Work as a team to solve customer queries and store all communication info in one place.
Look no further! With InstaMessage Live Chat Widget, you can simply paste the pre-created code, install in 5 minutes, and experience seamless customer communication on one unified platform right away!
Chat 1-on-1 with a friendly InstaMessage expert! Ask anything, check out all the cool features – it all starts with a conversation!
No contract term, just pay to play as you need.
50,000 monthly contacts
Unlimited message sends per month
Access to all messaging channels
Flows, Templates, Dynamic Groups, Integrations and more
Unlock savings with volume discounts and tailor-made plans.
Talk to an expertUnlimited monthly contacts
AI features and custom integrations
Unlimited message sends per month
Access to all messaging channels
Flows, Templates, Dynamic Groups, Integrations and more
Access to custom development
Access to advanced support plans (dedicated account manager)
InstaMessage is a multi-platform messaging tool that connects customer conversations, improves message response times, and delights customers.
