Your team's new AI colleague. Built to do, not just chat.
Customer-messaging software for growing UK teams that helps you sell, serve and retain. Run marketing campaigns and win back lapsed customers, let an AI colleague answer, book and take payment 24/7 across every channel, and catch unhappy customers before they leave - then hand to a person the moment it matters.
Sell, serve and retain from one platform - run campaigns and win-backs, let an AI colleague answer, book and take payment 24/7, then hand over when it matters.
The routine - sending campaigns, answering, booking, taking payment, recovering carts and winning lapsed customers back - runs itself around the clock. Your people step in exactly where a human matters, with the whole conversation already in hand.
Five things, one platform.
Campaigns that sell, a shared inbox and AI agent that serve, Live Mood that retains - with automated journeys tying it all together.
Run campaigns that actually convert
One shared inbox for every channel
Spin up an AI agent in minutes
Orchestrate it all, no code
Read the room, in real time
One place to run the whole operation.
Every channel, every conversation, your team and the AI together - in one inbox, with the live numbers and customer mood right beside them.
- ✓ Marketing, sales and support in one shared inbox
- ✓ AI handles the routine; your team steps in when it matters
- ✓ Live revenue and customer mood, right there
Three reasons it earns its place.
Cost, revenue, churn - the three economic levers in B2B. We move all three.
Handle more, without hiring more.
Handles your customer messages end to end - 24/7, every channel, any language - booking meetings, taking payments, updating your systems and resolving the case.
How we cut cost →
Turn messaging into a measurable revenue line.
Broadcasts, lead capture, abandoned-cart recovery and Stripe Checkout - all inside the conversation, on the channels your customers already use.
How we grow revenue →
Catch unhappy customers before they leave.
Live Mood reads the sentiment of every message. The moment a customer's tone turns, your team is alerted - before they churn, not after.
How we cut churn →
XPO Spain retired their customer service phone number.
Two people now handle customer queries alongside a tireless colleague that works in any language - booking delivery reschedules, writing back to XPO's real systems, and handing off to a person when it matters. Same operation. A fraction of the overhead.
Not a chatbot. A colleague that does the work.
Other tools reply to messages. Ours talks to your calendar, your Stripe, your systems - and gets things done.
Books meetings
Google and Microsoft 365 calendars. Book, reschedule, cancel.
Takes payments
Stripe Checkout, generated and handed over inside the conversation.
Reads photos and voice notes
Validates uploaded photos. Transcribes voice messages.
Replies in any language
Auto-detects the customer's language and responds in it.
Watches every conversation
Live Mood scores sentiment message by message.
Hands off to humans
One click. Same inbox. Full message history.
Writes to your systems
Custom HTTP tools into your CRM, claims system, or ERP.
Runs multi-step flows
Visual flow builder. Classification, payments, handoffs as native nodes.
Live Mood · on track
Three common options - and the one built for growing UK businesses.
Hire more agents, add a chatbot, or buy enterprise AI - or take the option built for the businesses bigger platforms tend to overlook.
| Hire more agents | A chatbot tool | Enterprise AI CS | InstaMessage | |
|---|---|---|---|---|
| Cost | £25–35k/yr per agent | £100–500/mo | £50k+/yr minimum | From £299/mo |
| Time to deploy | 4–8 weeks per hire | 1–2 weeks | 3–6 months + procurement | Live the same day |
| Takes real actions | Yes (slowly) | No - just replies | Yes - chat-flavoured | Yes - messaging-native |
| Fits a growing UK business | Until you can't afford it | Yes - but limited value | No - built for Fortune 500 | Yes - built for you |
XPO Logistics chose InstaMessage. So can you.
What will you hand over first?
A few of the jobs growing teams give us on day one. Pick one and see how it runs.
Generating more revenue
Group your audience and send WhatsApp and SMS campaigns that land.
Explore →
Automating customer service
Let your AI agent answer, recommend and resolve across every channel.
Explore →
Reaching customers at scale
OTPs, order updates, reminders and big campaigns from one integration.
Explore →
Winning back lost customers
Automatic journeys that bring quiet customers back before they drift away.
Explore →
Generating more bookings
Let Mae book, reschedule and remind - conversations into appointments.
Explore →
Recovering lost sales
Catch the drop-offs and nudge them back to checkout where they read.
Explore →See it run on your use case.
A 15-minute discovery call, then a 45-minute demo built around how your team actually works. We'll get back to you as soon as we can.
Get a demo →