Reach customers on their favourite messaging platforms and seamlessly move across channels without losing conversation history.
Automatically or manually assign messages to Teams and @colleagues to bring them into the conversation. Create perfect customer experiences, together.
Automate conversations and use our AI chat-bot to build customer journeys for any use case.
Segment your contacts into groups, ready to receive targeted messages via Broadcasts. Personalise Broadcasts with custom fields, such as ‘name’, ‘birthday’ or ‘favourite colour’ etc...
Enjoy the seamless conversation switching among your customers’ favourite channels. Plus, you can also shift easily between external customer conversations and internal team whisper!
Send SMS, WhatsApp, Messenger, Live Chat, Email, Voice and more.
Your customers aren’t tied to one messaging platform and we're here to make it easy for you to talk to them on any platform, from one place. You’ll be able to retain all conversation history and can pick up where you left off, from any messaging channel.
Keep all your communications on brand with customisable message templates. Make it easy for your agents to share one, unified voice; no matter the size of your team.
Send Giphy images to engage your targeted audience and create a more enjoyable customer service experience. It is available for WhatsApp, Livechat, and Messenger in InstaMessage.
Personalise communications with your target customers by creating profiles and collecting their data, including contact information, media engagement metrics, buying history, and more.
InstaMessage is a multi-platform messaging tool that connects customer conversations, improves message response times, and delights customers.